FUTURECALL OPERATOR PANEL

The FutureCall Operations Panel lets you see detailed global PBX activity, from who is talking to whom, call durations, held calls, queued calls, and so much more. Take full control of your phone and perform transfers, listen in on calls and whisper, monitor queue activity, and more. The system is online with no software installation required, enabling you to see exactly what is going on at any time, from anywhere.

  • Listen in on a live call for QA or Audit purposes.

  • Talk to your agent while on the call without the other party hearing.

  • Hang-up a call for any agent.

  • Answer a call for any extension if it rings too long.

  • Dial a number on behalf of an agent.

  • Transfer calls between agents.

Fully Integrates With Excalibur Collections Software

FutureCall is fully endorsed and approved by Futuresoft and integrated into the Excalibur Debt Collection Management Systems. This means that you can perform your key operational functions right from Excalibur. ‘Whether you want to build call campaigns, or have your users click-and-dial, create call queues, create new extensions, or even listen to a previous call that is automatically saved on the call note. You can do it all from Excalibur

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CALL CENTER SOLUTIONS TAILOR-MADE TO SUIT YOUR BUSINESS NEEDS

FUTURECALL PREDICTIVE DIALER

The FutureCall Predictive Dialer automatically calls leads and only connects an agent once the call is answered. Boost productivity and agent performance like never before. FutureCall uses sophisticated algorithms to reduce agent downtime and boost performance.

  • Calls only connected to agents once answered.

  • Reduce time wasted manually dialing numbers.

  • Intelligent voicemail detection.

  • Reduced agent down-time.

  • Detailed reporting and statistics.

  • Integrated Call Recording.

  • Integration with Excalibur Debt Collection Software

  • Pause call recording for compliance.

  • Recycling of specified status calls at a specified interval.

Manual dialing used to be the standard. Salespeople, managers, and call center agents would break out their list of phone numbers and dial them one digit at a time, wait for someone to answer, and move on to the next phone number. This process would be repeated ad infinitum. That all changed with the FutureCall Predictive Dialer.

The FutureCall Predictive Dialer predicatively calls multiple numbers at once based on  sophisticated algorithms, but only connects a call to an agent once a human being is on the line. This dramatically boosts agent performance and productivity and saves call centers a lot of money.

LET’S FUTURE PROOF YOUR TELEPHONY TOGETHER

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